top of page

Shipping Policy

Our Shipping Policy

Effective Date: 29/12/2024

​

At Team Tinybill, we strive to ensure that your orders are processed and delivered efficiently. Please review our Shipping Policy to understand how we handle shipping and delivery for physical products purchased through our website.

​

1. Order Processing Time

  • All orders are processed within [1-3 business days].

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If there is a delay in processing your order due to high demand or unforeseen circumstances, we will notify you via email or phone.

​

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: [5-7 business days]

  • Express Shipping: [2-3 business days]

  • International Shipping: Delivery times vary by destination, typically [10-15 business days].

​

Shipping times are estimates and may vary based on factors such as weather conditions, customs clearance, or carrier delays. Studio Z is not responsible for delays caused by third-party shipping providers.

​

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • The weight and dimensions of your order.

  • Your shipping destination.

  • The selected shipping method.

Occasionally, we may offer free shipping promotions for certain products or order totals. These promotions will be clearly stated on our website.

​

4. International Shipping

We are proud to ship our products globally. Please note:

  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • International shipping times may vary depending on the destination and customs clearance.

  • Some products may not be eligible for international shipping due to restrictions or regulations.

​

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you do not receive this email, please check your spam folder or contact us at studioz_eng@outlook.com.

​

6. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of checkout. Studio Z is not responsible for:

  • Packages delivered to incorrect or incomplete addresses provided by the customer.

  • Additional shipping fees incurred to re-ship an order due to incorrect address information.

​

7. Lost, Stolen, or Damaged Packages​

  • We will work with the carrier to resolve the issue and may offer a replacement or refund based on the circumstances.

  • Claims for lost or damaged packages must be made within [14 days] of the delivery date.

​

8. Returns and Refunds

For information on returns and refunds, please refer to our [Returns Policy] or contact us via our live chat on the website.

bottom of page